Refund and Return policy :
At Metro Traders, we prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are applicable.
1. Eligibility for Refunds / Returns
We offer refunds / Returns under the following conditions:
The item is defective or damaged upon arrival.
The wrong item was delivered.
The item does not match the description or images provided on our website.
To be eligible for a refund / Returns:
The item must be unused, and in its original packaging with all accompanying documents (e.g., invoice,Shipping label etc. )
A refund / Return request must be made within 3 days from the date of delivery.
2. Non-Refundable Items
We do not offer refunds for:
Items purchased during sale, clearance, or promotional offers.
3. Refund Process
To request a refund:
Contact our customer support team at 7man.menswear@gmail.com or 9629074717 within 2 days of receiving your order.
Provide your order number, images of the item (if damaged/defective), and a brief explanation.
If any damaged / defective / replacement products are approved, then it will be done and delivered within 5-7 days.
After inspection, if any refunds are approved, we will initiate the refund and it will be credited to your original payment method within 3-4 business days.
4. Late or Missing Refunds
If you haven t received a refund within the stated period, first check with your bank or payment provider.
If the issue persists, contact us at 7man.menswear@gmail.com or 9629074717
5. Shipping Policy :
The orders for the user are shipped through registered domestic courier companies and/or speed post
only. Orders will be Delivered within 7 days from the date of the order and/or payment or as per the delivery
date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /
post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /
postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of
purchase. Delivery of our services will be confirmed on your email ID as specified at the time of
registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),
the same is not refundable.